At the bottom of your website and your booking page, your guests see a bubble — "Une question ?" in French, "Any questions?" in English. It opens your restaurant's assistant: it answers straight away, at 11 pm as in the middle of service, the questions people ask before coming.
What it knows
Only what you have filled in Klarr, and which is already public:
- your opening hours and your services;
- your closures and holidays — it reads them day by day, and answers "we are closed on Saturday" when that is the case;
- your rooms, their capacity and what can be privatised;
- your published menu, with the allergens you have declared dish by dish;
- your frequent questions: terrace, dogs, wheelchair access, parking.
You change an opening hour or add a closure: it knows straight away. Nothing to teach it.
What it does not do
- It makes nothing up. What isn't in your listing, it says it doesn't have the information, and suggests calling you if your number is in it.
- It never promises a table. It doesn't see your booking book: it points to the booking form or your phone. It takes, changes and cancels no booking.
- It doesn't guess allergens. It only quotes what you have declared, and always invites the guest to tell you about their allergy.
In the guest's language
It answers in the language of the person writing: French, English, Chinese and others. A tourist who writes in English gets an answer in English, even if your listing is in French.
When it appears
As soon as your listing has something to answer with: at least three sections filled in among your opening hours, your rooms, your published menu and your frequent questions. Before that, an assistant answering "I don't know" to everything would be less useful than a phone number — which is also a good reason to finish your listing.
It is included in both modules: on your website with the Visibility module, on your booking page with the Bookings module.
What Klarr keeps
Questions go through our artificial intelligence providers, located in the European Union for questions in French. Klarr doesn't keep conversations, and a daily limit per restaurant stops a curious visitor from running it endlessly. The details are in the privacy policy.